12) BIHA Code of Ethics. (Consultation
Period)
One of the many purposes of the BIHA is
to help improve the quality of our industry. To
help achieve this the BIHA will be issuing a code of Ethics which every member
should adhere to. This code of ethics is not “set in stone” but
provides a common sense set of standards which all BIHA members should be
achieving and even surpassing. An
important reason for this code of ethics is that if a member of the public or a
company wish to hire an inflatable from a BIHA member as opposed to a
non-member then they should have the peace of mind that these minimum standards
will be met. For example, I am
absolutely shocked when I hear about a party, where the inflatable has not even
turned up, and the hire company has not even had the decency to contact the
customer to tell them that they will not be turning up.
If you have any comments or further points that you
think should be included (or excluded) – please email me at mark.jerram@ntlworld.com Thanks.
1)
Inflatables put out for hire should be clean and in good condition. (They
do not have to be immaculate).
2)
All member hirers should have a minimum of £1 million of Public Liability
Insurance.
3)
All members must fulfil their bookings
(and be as punctual as possible).
If a hirer is unable to deliver an inflatable (for a very good reason
e.g. illness, then they should do everything possible to pass the booking onto
another hire company, (for them to do).
Preferably another BIHA member.
4)
All members must be polite and courteous with customers.(unless the
customer is compromising the safety of themselves and/or others.
5)
BIHA members operating in the same geographical area are encouraged to
develop good working relationships and to try and foster a spirit of
co-operation (not competition).
6)
Any major disagreement between hirers in the same geographical area, can
be referred to the BIHA who will act as mediator.
7)
All members should act in a professional manner while undertaking a
booking. (Put yourselves in the shoes of your customers (Would you be happy
with the service offered?? If no – then make changes.
8)
All members should give the customer a terms & conditions of hire
(i.e. do’s & don’t’s). In addition,
it is recommended that customers see a copy of the safety cartoon sheet
(currently being produced by the BIHA).
9)
Safety mats should be put at the front of the inflatable.
10) It is recommended that all
hirer members get the customer to sign a “disclaimer”. (This is also being organised by the BIHA).
11) If you have staff working
for you – please remember that they are ambassadors for your company – Please also
make them aware of this code of ethics.
12) If any member comes across
an idea which other members could benefit from especially in regards to safety,
(unless the idea is going to be patented)
that they share it with the BIHA.
If
you feel that I have left anything out, or you do not agree that one or more of
these points should be included - please email me at mark.jerram@ntlworld.com