To all BIHA members.
 
Welcome to the  BIHA newsletter No. 22  (Released 30th June 2003)
 
Contents:
 
1) Introduction
2) PL insurance news.
3) BIHA Fighting Fund and an Excess fund.
4) Amusing comments, daft questions and complaints from customers.
5) Items for Sale.
6) Items wanted to purchase.
7) Hints and Tips.
8) Repairs to an inflatable.
9) Brand new safety mats for sale.
10) Can you help or advise?
11) Stolen Equipment.
12) BIHA members are entitled to a low cost website from Act Dynamic (Prices start at just £10 per year).
13) Summing up (The BIHA needs your opinions, feedback and input).
 
 
 
1)  Introduction to BIHA newsletter number 22.
 
The inflatable hire season 2003 is well and truly underway now and many members have reported that their takings are up on this time last year.  BIHA membership levels have increased dramatically in the last few weeks, and the total number of members as at 30th June 2003 now stands at 631.  This recent growth is largely down to word of mouth recommendations from existing members and manufacturers.  The BIHA now represents nearly half of all the inflatable hire companies in the UK.   
 
2) PL Insurance News.
 
One subject has dominated the BIHA and our industry during the spring and summer and this has been the sharp increase in the cost of public liability insurance. Although this is a setback for our businesses, it is very important to put it into perspective, and realise that during the summer season (April - Sept) our industry can be highly profitable .  There are many BIHA members who are earning £2,000 to £15,000+ per month during the summer.  PL insurance (although expensive) is a cost that must be budgeted for.  Many members have wisely put up their hire fees to help absorb this extra cost.  In geographical areas of intense competition where some hire companies may operate without PL insurance cover, then there must be additional value offered to the customer in order to justify the extra hire charge.  Examples of added value are a more professional and friendlier telephone manner, a quality website, so that your customers can see before they order. Cleaner inflatables, colour leaflets and business cards,  more flexibility in regards to the hire times, and basically anything that you can do which makes you stand out from the competition. Do remember that although price is important it is not the only factor which determines whether a customer chooses you or your competition. 
 
There are many reasons for this sharp increase in the cost of PL insurance (which has affected many industries).  Some of the reasons cited are Sept 11th and also the "no-win, no-fee solicitors" ("ambulance chasers") However, the tide may be gradually turning in our favour.  A few weeks ago, it was reported in the national press that the "Accident Group" had gone into liquidation. (The "Accident Group" were one of the largest and most aggressive companies in the UK which specialised in pursuing claims for its clients on a "no-win, no-fee" basis.  Also, some other large "no win,no fee" companies have hit major financial problems because comparatively few cases are being won, and when a case is won the amount of compensation paid to the claimant is often very low.  Many of these companies thought they could make a quick profit by providing a "no-win, no fee" service, but are finding that it is not as profitable as they initially thought.  In many cases, these lawyers are spending many hours on a case , but when they get their fees they realise that they have been working for less than the minimum wage!  I know of one person who suffered whiplash injuries as a result of a motor vehicle accident where he was a passenger in a bus. He took the case to a "no-win, no-fee" solicitor, and after 5 years he was awarded just £150 compensation and the solicitor received about £400 in legal fees. £400 for 5 years ongoing work!!!  no wonder that these companies are running into cash-flow problems.  
 
As many of you will know, I have spent the last few months contacting and visiting various insurance companies and brokers throughout the UK in an attempt to get a fairer deal for BIHA members. I am disappointed to report back to the membership that my time and effort has yielded relatively little fruit.  However, one positive result is that I have located an insurance company who is able to provide PL insurance for inflatables and other leisure equipment (e.g. quad bikes) on a SUPERVISED BASIS ONLY at very competitive rates (and a very low excess of £250).  The broker who can be contacted for this type of business is Gary Alexander of the Beech Tree Consultancy in Sussex.  Gary's email address is garybeechtree@aol.com  If you would like Gary to give you a quote for your supervised inflatables (and other leisure equipment) please list all the equipment in your email which you would like to get insured. 
 
The majority of BIHA members operate their inflatables on a dry hire basis (i.e. unsupervised by the owner).  Currently (30-6-03), there is only one company that can write PL insurance for inflatables on a dry hire basis.  This is Leisureinsure who can be contacted direct on 01993 700761.  A few weeks ago, the article below appeared on the internet.............
 
PL Insurance crisis in the national news.
29 May 2003, This Is Money
E own a bouncy castle which we hire out but we cannot find an insurer, despite having had no claims for the past 10 years. Can you help? B.T. Gr Manchester
This Is Money's Linda Whitney says: It seems you are not alone. The British Insurance Brokers' Association (Biba) tells me there is something of a crisis in the bouncy castle insurance market.
Only one company, Leisureinsure, is offering cover for bouncy castles. It is not that hob-nailed boots have suddenly become fashionable for children, says Leigh Kendall at Leisureinsure. He says other companies previously in the market were not charging enough and were not as strict about safety measures as they should have been, so they have faced a lot of claims and have subsequently withdrawn from the market.
On one occasion a poorly-tethered inflatable blew away into a caravan park, resulting in third party property and personal injury claims.
Any bouncy castle owners stuck for cover (and by the sound of it there may be a few of you) can check out www.leisureinsure.co.uk or call 01993 700 761. Basic cover starts at £250 a year.
If it's any consolation, Biba is looking into the situation.
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One thing which the BIHA is aware of is that it needs to help lower the risk of accidents occurring and hence claims possibly arising.  One way to achieve this is to ensure that all members abide by a code of practice and minimum safety standards.  In theory, this is the best way.  However, in practice,  it is impossible to check and police the way that a member operates, and ensure that they are meeting minimum standards.  If you doubt this, look at a motorway, everyone knows that the legal speed limit is 70mph, but many vehicles travel well in excess of it. Any vehicle travelling at over 100mph is a serious danger to themselves and others.   Similarly, insurance companies know that a minority of inflatable hire companies will flout even the most basic safety requirements and as a result accidents and claims may occur, but unfortunately, even the most careful and safety conscious hire company is penalised for the mistakes and incompetence of others. (very much like car insurance). 
 
I therefore propose that the BIHA take a more pro-active approach in getting PL insurance premiums lowered.  We need to demonstrate to the insurance companies that we can run safe businesses, where the risk of them having to pay out on a claim is very low.
 
I believe that this can be achieved in several different ways:
 
a)  The launching of a fighting fund (To pay a top solicitor to fight against a claim).
b)  The launching of an excess insurance fund (To help pay a member's excess on a particular claim).
c)  Ensuring that each member passes a short written examination (via email or post) to ensure they have an understanding of minimum safety requirements for operating inflatables.
d)  Having a voluntary "buddy" system, i.e. where two or more hirers team up together in a close geographical area to check that they are meeting minimum safety standards, and helping one another out if one hire company falls short of minimum standards. An additional benefit of a "buddy" system, is that referrals can be passed between them.
e) Ensuring that the customer always reads (and signs)  the disclaimer, terms and conditions of hire, risk assessments and also safety instruction sheet/safety cartoons etc. 
 
 
3) BIHA Fighting Fund and an excess fund.
As mentioned in the previous newsletter, the BIHA intends to launch a fighting fund (run by Trustees) next month (July 2003) to help any BIHA member fight any spurious, unfair or potentially fraudulent claim made against them (particularly if a "no-win, no fee" solicitor is involved).  This fund will not be a substitute for PL insurance (which all members should have - at least £1million), but may act as a buffer between the member and the insurance company in the event of a claim.  Any money in this fund will be used to pay only the defence of any court case and any associated costs.  Any payment made will be at the discretion of the trustees of the fighting fund,  and may have to be made with the permission of the member's PL insurance company.
One of the reasons why a fighting fund is deemed to be important is because in the event of a spurious claim an insurance company will often pay out compensation to the claimant because this is often cheaper than hiring lawyers to fight a case.  If a fighting fund was available then this may reduce the likelihood of a "no-win, no-fee solicitor taking a BIHA member to court over an unfair, spurious or potentially fraudulent claim.
However, it must be emphasised that if an accident occurs on an inflatable and it is directly the fault of the member (e.g. they forgot to properly stake down the inflatable) - then it is unlikely that the trustees of the fighting fund would agree to release money to pay legal costs.
The main purpose of the fund would be to provide funding for legal assistance if, in the opinion of the trustees, the claim being made is unfair, spurious or potentially fraudulent.
Before this fund can be officially launched, the BIHA would have to finalise the details with legal experts and also PL insurance companies. If any BIHA member has any comments or views about launching a fighting fund - please could you email them to me at mark.jerram@ntlworld.com   Thanks......... 

 
Secondly, one insurance broker has suggested to me that PL insurance premiums may come down if there is a higher excess on individual members policies (e.g. £10,000).  Clearly, the downside of this is that if a member had a claim against them, of say £9,000, then the insurance company would not have to pay out anything, but a hire company could be bankrupted.  However, if the BIHA created a fund to help pay for this excess then it could have the dual benefit of possibly bringing all our premiums down and, at the same time, helping to ensure that if a member does have a small(ish) claim then he or she is not forced into bankruptcy.    
These two funds would be managed by trustees on behalf of members of the BIHA. 
There are several ways of raising money for these two funds:  Here are some suggestions that have been put to me by various members.
a)  Ask manufacturers (and other related companies in our industry) for sponsorship - in return for valuable publicity for their businesses.
b)  Organise a mini-lottery or prize draw each month (e.g. each BIHA member contributing say £2 per month and the winner gets say 25% of the month's takings.  The remainder going into the Fighting fund, and the excess fund.
c)  Asking the Government for a grant.
d)  Organising fund raising events.
e)  Competitions within the BIHA. 
If any BIHA member has any experience of raising money for good causes - please could you email me at mark.jerram@ntlworld.com  
I am open to all ideas about how to raise money for these two funds.
With idea b) Organising a mini-lottery or prize draw,  I will have to fully check out the legalities behind it, although in principle, I think that it is a good idea, and if enough members committed themselves to it (for say only £2 per month by standing order) then it could raise a significant sum of money very quickly, and one member would win the jackpot (e.g.  25% of the fund ) each month.  I need to emphasise that although there is an element of enjoyment and excitement to a BIHA lottery, at the end of the day the real purpose is to raise money in order to indirectly try and reduce all our PL insurance costs in the future, and help BIHA member(s) who may be facing a claim against them, even though they may not necessarily be at fault.
If you have any comments (positive or negative) about the BIHA running a mini-lottery or prize draw amongst the members to help finance a fighting fund and excess fund - please email them to me at mark.jerram@ntlworld.com  Naturally, any decisions made on this would have to go to the vote. (I am aware that some members may regard this idea as being unprofessional).  However, the national lottery is a proven tool in raising millions for good causes, and a BIHA fighting fund / excess fund is definitely a good cause for the inflatable hire industry. 

 
4) Amusing comments, daft questions and complaints from customers who have hired inflatables.  (I would like to thank all members who have contributed towards this section).   If you have heard any other amusing comments or questions by customers - please email them to me at mark.jerram@ntlworld.com ..........Thanks.
 
a) "Do you blow helium into the castle to keep it inflated??"
 
b) "Surely, if the fan is kept on all the time the castle will eventually explode!!"
 
c)  "I would like to make a complaint......there is air gradually seeping out of the castle, I think it is coming from the stitches on the bed!!"
 
d) After a very wet day on the previous hire....a customer enquired as to whether the water which was bubbling on the bed seams was at boiling temperature!!??
 
e)  One customer asked "would you like some help setting up the bouncy castle" 5 minutes after all the equipment had been brought in to the back garden!!.
 
f)  "Is it OK if my pet Alsatian plays on the bouncy castle".
 
g)  After one member had set up the inflatable,  he was just leaving, when the customer rushed up to him and said "you have forgotten the blower thing".  She thought that once the inflatable had been blown up, the blower could be removed, and the air pressure would remain the same.
 
h) One customer thought that the heavy duty safety mat was the inflatable!   and she expressed her disappointment in a very verbal fashion!! When she realised she was wrong, she very quickly changed her tune!!
 
i)  Here is a conversation between a BIHA member and a customer on the subject of PL Insurance.
 
Gotta love some customers.
Had a chap today tell me I'm not fully insured as my PLI doesn't cover his negligence on a dry hire.
 
Conversation went a bit like this.....
 
Customer: You fully insured?
Me: We certainly are.
Customer: So if a kid gets injured, your insurance would cover it?
Me: Well it does depend on the circumstances
Customer. What if a kid climbs up one of the walls and falls out of the castle and hurts themselves?
Me: No my insurance does not cover that. The child shouldn't be climbing up the walls if you are properly supervising it.
Customer: So you're not fully insured?
Me: I am for what I'm liable for, but I'm not liable for actions out of my control.
Customer: So you're not fully insured?
Me: As I said, I'm insured for what can be deemed my liabilities. If someone is injured as a result of my equipment being faulty...or because of some action or inaction on my part, then yes I am insured...but if there is a problem because of your negligence, then no, my insurance does not cover that.
Customer: So you're not fully insured?
Me: It's immaterial, I couldn't rent a castle out to you in any case.
Customer: Why not?
Me: Cos you're too stupid
 
At this point I hung up.
 
 
 
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5)  SECOND HAND ITEMS FOR SALE.
 
FOR SALE

I have for sale a basketball challenge game which can be seen at www.partymachines.co.uk it has a display to show each players score,it comes with  instructions and 3 balls. Price is £100,  My phone number is 01268 769083 or 07774 647794.

Regards Kev Hammond
 
FOR SALE
 
 
10'x10' Disney artwork bouncy castle for sale, inc fan, groundsheet, hooks  £300 tel Basils Entertainments (01480) 395005 - Barry
 
FOR SALE
 
Mark, could you put in your items for sale: safety mats 1m x 1.5m 2 inch thick £20 each, limited numbers left.  Pegs at 20p each.  Its just the last of our stock we just want rid of as we need the space for our new business.  Contact:  01256 413088  or 07884431799.  Basingstoke, Hampshire.

 
FOR SALE
1 set swing boats ( 4boats) £300.00 1 zippy dipper and carts £300.00.ace inflatables 01825 732742 East Sussex.
 
 
FOR SALE
 
Nearly New equipment - genuine reason for selling !!
 
*All of the items (except the trailer) below were purchased on the 14/3/03 and have 21 month  
 test certificates & 9 months manufacturers warranty (21 months on blowers) left on them. 
 
12 x 14 Bouncy Castle  & 1.5Hp Blower, pegs, groundsheet, raincover.   (never used)             £ 850
 
14 x 16 Bouncy Castle with small inflatable slide off side  & 1.5Hp Blower, pegs, groundsheet, raincover.  (used 3 times)    £1100
 
15 x 18 Bouncy Castle  & 1.5Hp Blower, pegs, groundsheet, raincover.  (used 3 times)              £1200
 
Gladiator Duel  20ft x 17ft & 1.5Hp Blower, 2 Helmets, 2 Duel Sticks, pegs, groundsheet.  (used 3 times)      £1200
 
Slide 22ft Long x 16ft wide x 16ft High (10ft to platform) & 1.5Hp Blower, pegs, groundsheet. (used 4 times)   £1900
 
2 x 50m extension cables  + Circuit Breaker                £20 each   
2 x 20m extension cables with circuit breaker fitted.     £13 each   
 
9ft x 6ft white box style trailer - Excellent condition (not sign written, but just newly painted)     £ 800
 
Will consider an offer for the lot!!
 
Contact Neil or Natalie on tel: (01559) 371621  (West Wales)
 
 
FOR SALE
 
 
I have a 35 foot slide for sale
Visit my sit at http://www.acepartyco.co.uk/ look under the slide section its the pink and blue slide ,if want any more info call me the number is on the site
 
FOR SALE
 
One inflatable slide 19' x 9' x11'    £895 excellent condition
one activity unit  castle/slide £995 very good condition
one toadstool castle £850
 
Tel 01280  812829
 
FOR SALE
 
Due to unforeseen circumstances, after 21st June, I will have the following castles for sale

one 15' x 15' arched castle jungle theme
two 13' x 13' arched castles, Winnie the Pooh and Mickey Mouse
3 x blowers
2 x 6' x 6' Tweenies inflatable castles
1 x sack barrow
1 petrol generator

The two 13 x 13 castles have never been used and the 15 x 15 only used 3 times. They all have high sides for extra safety and built in rain covers plus repair kits and ground stakes. They were bought in October last year and are guaranteed for 2 years. -Price: £3000 ono.

Please phone Maureen or Dennis on 01753 773835  (Windsor area in Berkshire).
 
 
FOR SALE
 
Hi Mark, if you could put this advert in the next BIHA letter we would appreciate it thank you.
Bouncy Castle Business For Sale Established For 5 Years with good clientele/regulars. 10 bouncy castles 6 of which are approx 2 years old and in excellent condition the other 4 V.G.C all 10 have safety certificates, blowers, groundstakes, groundsheets and safety mats. Extras include 20 sandbags, 2x sack trucks 1xpetrol blower approx 2000 ballpond balls, 1 years yellow pages advertising, BIHA membership, 1xFord Transit Luton with tail lift P,REG excellent condition and a website, the address is http://www.4higherbouncycastles.co.uk/ if you want to view any of our castles/ballpools.This is a professional set up and business, ready to run PRICE £27,000 or £22,000 without vehicle WATERLOOVILLE/HANTS (023) 9234 9649
 
FOR SALE
 
15' x 15' Bouncy Castle
£700
Contact: Louisa on 01489 786966
or mobile:  07759 146909.
Hampshire.
 
FOR SALE
 
One inflatable slide 19 x 9 x11 excellent condition £895   
one 15 x 12 activity unit castle /slide very good condition £995
one 12 x 12 toad stool bouncy castle/ballpool  £850
 
Tel 01280 012829
 
For Sale
DISCO BOUNCE INFLATABLE, with fitted entrance tunnel,
measures 33ft x 45ft,Sound System, Lighting rig in top of dome, very popular unit, good earner at fetes, Galas etc. price £1,750.00 Contact Ian at Hire-A-Castle (SHEFFIELD) 0114 2391620 / 07974 834644
FOR SALE
 
           I would like to advertise for sale a childrens electric car ride, the type you see in shops.
 it operates on a 20p slot meter and is in excellent condition.
I no longer have a use for this even though it has been an excellent money maker,and need the space.
I paid £350 9 months ago but now offer it for sale for £175 as i have paid for it time and time again.
                                                 Many thanks Peter. Tel: 01661 835 787.   Northumberland area.
 
 
FOR SALE
 
20' by 15' Airquee Activity Play Space for sale, has up 'n' over slide, two animals and biff-bash.
Less than two years old. Comes complete with 1.5HP fan and current safety certificate.
Very good condition. Only £1800.  Pictures available by E-mail.
I can be contacted on:
 
01326 311829
07836 714359
E-mail: ally@fun2bounce.freeserve.co.uk
Many thanks
Phil Glover
Fun2bounce
CORNWALL
 
FOR SALE
 
FOR SALE
Gyroscope
 Space Ball Challenger
Easily transported and pulled by a small car.
Exciting White Knuckle Ride.
Genuine reason for sale.
Picture available
Bargain £1300 O.N.O
Call Andy On 01545 580329
e-mail acmentertainments@talk21.com
 
 
FOR SALE
 
I have 5 bouncy castles for sale. They are as follows:
 
1. 10*12 castle, with safety wall and rain cover. It has  little mermaid artwork.
2. 3, 12*12 castles, all with safety walls and rain covers. They have different artwork, which are pirates, dinosaurs and jungle.
3.1, 15*15 castle, with rain cover and a jungle theme.
 
All the castles are in good condition, they come with 5 extension leads, 5 rcd plugs, ground pegs for all castles, tarpaulin and 5 blowers.
£4500 o.n.o. Please contact me on either 0208 715 3622 or 07890797601, please leave a message if no answer. Ask for Marcello
 
 
 
FOR SALE
 
1. Large Funhouse Trailer with small bouncy castle and petrol blower,
electrics, radio & CD player good earner £6500ono
2. 15x15 Haunted Castle (2 mths old) hardly used paid £2000 will accept
£1700ono comes with 1.5 blower and pegs
3. 12x12 Haunted Castle (2 mths old ) hardly used paid £1350 will accept
£1100ono comes with 0.75 blower and pegs
4. 12x12 bouncy boxing ring (2mths old) hardly used paid £2300 will accept
£2000ono comes with gloves, 0.75 blower and pegs
5. 15x15 arch castle with 3 detachable artworks to attach to front towers
(football player, birthday cake, barbie) also only 2 mths old paid £1750
will accept £1500ono comes with 1.5 blower, raincover and pegs. £10000 for the lot Genuine reason for sale all in good condition either e-mail at
thebigbounce@msn.com or telephone Coventry 02476470449

 
FOR SALE
For sale bouncy castle business based in Southampton
Items as follows:
10x8 castle
10x10 castle
10x12 castle
12x14 castle
(all castles come with blowers)
1x petrol blower
balloon typhoon
soft play equipment
sumo wrestling juniors &adults
ball pit
high tower
sponge stocks
snakes & ladders
play your cards right
2x giant connect 4
2x strikers
gardens darts
4x bubble machines
adult space hoppers
box trailer
basket ball game
trolley
3x ex leads
crash mats
plus toy vending machine situated in a pub, makes between £50 - £100 per week
also 10,000 advertising coloured flyers
included in the price is the transfer of our phone number plus our web site, all contacts & future bookings. just out of interest the sumo wrestling on it's own took over £4,000 last year.
PRICE FOR THE ENTIRE BUSINESS £10,000
For more details please call Southampton 023 8042 1144
or email acefuntime@ntlworld.com or visit our web site http://www.ace-castles.co.uk/

 
FOR SALE
Large wedge slide - approx. 10ft to platform (£800 ono)   and also a 12 ft x 12 ft Snow White bouncy castle  (£700 ono)
Please call Dave Bull on 01344 646454.  Bracknell,  Berkshire.

 
FOR SALE
15' arched castle in mint condition. hardly used still
with one years manufacturers warranty. cost £1600 new.
only £1050 ovno. BARGAIN! please phone for more
details  07967 613712

 
FOR SALE
I have a number of  brand new bouncy castle fans for sale.
 
Both .75 and 1.5 models.
 
Here is an example of one of them:
http://cgi.ebay.co.uk/ws/eBayISAPI.dll?ViewItem&category=324&item=2933446197
 
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6)  ITEMS WANTED TO PURCHASE
Wanted castle approx 20 x 20 for adult use must be v.g.c.
cash waiting for right castle,will travel.  0121 552 9496
07974 800563
 
WANTED TO PURCHASE
Childrens Slide
Please contact Ben Cook.  01639 884770.
Cash waiting.  Will Travel.                
 
WANTED TO PURCHASE
Wanted two lane bungee Run.
Telephone No 0161 437 0633 Mobile 07736738320 .Regards Roy
Wanted to Purchase.
I am looking for an inflatable slide in good condition up to £500 inc fan if you can help please call Sean Macdonald (Cash Waiting)
on 07719 940298 or email info@seansbouncycastles.co.uk

 
WANTED TO PURCHASE
 
Bouncy Garden slide up to  around £450
 
Please call Sean on 07719 940298 
 
WANTED TO PURCHASE
9' x 9' toddlers castle / bouncer and blower
12' x 12' any shape / style bouncer and blower
cash waiting
E-mail at galaxy266@ntlworld.com

 
7)  HINTS AND TIPS.
 
a) If a customer rings you to enquire about an inflatable, or just wants a quote,  but they are not 100% committed to booking it with you, then tell the customer that you will provisionally book it for them - with no obligation whatsoever.  Even if they do not book it through you, at least you will have their contact details, so they can be a prospect for the future.
 
 
b)  Hot tip
A good way to distribute leaflets at events when you are not around and this avoids asking the host to give out your leaflets.
Have a look in office world or staples and see the range of plastic 'polyfile' holders. these are robust clear plastic cases with an envelope style lid which can be closed by a button. you can get a4, a5 or a6 or smaller sizes.(they're only about 50p each)
go into a diy store and buy 2inch wide heavy duty velcro tape either in strips or a roll. cut about 4inches in length and stick the more rigid 'hook' side on the back of plastic case. the 'loop' side is best on the castle front as it is more flexible (which helps when it comes to packing away). obviously, you take it off when you deflate the castle.
I think a6 (4 printed on one side of a4) is the best size - big enough to catch attention and hold information but still quite neat.
it's a good idea to count the number of leaflets you put in at the start  e.g. 20, then you have an idea how many have been taken! 
there are other leaflet holders, but the envelope style lid and button closure on this one means this one can stay on the castle during a shower and the leaflets keep dry.
it's also good to put it high (5ft is eye level for adults) so adults can reach it, but not young children!
 
Thanks for this idea go to Katharine Campbell.
 
c)  Sometimes when you deliver an inflatable to a garden, the garden is not level.  If you take a SPIRIT LEVEL with you you will be able to see where the gradient is, and where it varies.  This should help you position a slide or bouncer in the safest position for the children. 
 
d)  Using you diary (preferable one A4 page to the day - available from WHSmiths or similar) when you have delivered an inflatable - put a large tick next to the booking.  When you collect the inflatable simply cross the tick with a ballpoint pen.  You can then see instantly which inflatables have been delivered and which ones have been collected. Simple but it works well.
 
e)  Bungee cords (sometimes called elasticated luggage straps with hooks on) can be used to keep smaller inflatables (up to say 15ft x 15ft)  rolled up securely.  For larger inflatables it is better to use proper tie straps, as they are more robust, and they can be tightened easily. 
 
f) Check the oil level in your petrol blowers every time they are used - if this is overlooked (which one member unfortunately did) and it runs dry of oil, then the engine will overheat and seize - fit only for the scrap heap.   There should be a dipstick on every petrol blower.
 
g) If a castle gets wet, try and put it out again as quickly as possible so that it dries out.  Some BIHA members attach so much importance to this that they will deliver the wet inflatable early to a customer so that it can fully dry off in time for the party.
 
h) Add a childrens inflatable slide to the end of your obstacle course.  Makes it a lot more fun and you can charge the customer extra as well.
 
i) When using petrol blowers on a dry hire (i.e. unsupervised)  - it is vital that you inform the customer / user that if they allow the petrol to run out, the blower will stop running, and the inflatable will collapse.  Remind the customer that after about 3 hours use they should switch off the blower and top it up with petrol if required.   On a supervised hire, it is important that the trained supervisors regularly check the level of fuel. 
 
j) During the busy summer season (May to September)  you will find that your phone rings regularly with enquiries especially if you have an advert in the Yellow Pages.  Many customers will not leave a message if they get through to an ansa-phone.  so to avoid missing vital bookings you have the choice of either call divert to a mobile or alternatively have a secretary (or spouse) handling the phone calls.  If you have to leave your office unattended, the best time to do this is between 14-30 and 15-30.  The reason for this is because many mums pick their children up from school at this time, so are less likely to call you to book an inflatable. 
 
k)  To help prevent the theft of your van and the inflatables inside - use a high quality steering lock.  Many would be-thieves lose interest when they see a strong steering lock and move on to another vehicle.    
 
I would like to say a big thank you to all the BIHA members who kindly sent in their ideas, hints and tips.
If any other BIHA member has any tip they would like to contribute to the next newsletter - please email it to me at mark.jerram@ntlworld.com   Thanks...
 
 
8)  REPAIR TO AN INFLATABLE
 
To do a successful repair to your castle you must use a PVC contact adhesive which most inflatable manufacturers have in stock and also patches of PVC which is the same as what your inflatables are made of.
The patches you should be able to get free of charge from a castle manufacturer because they would only come off their waste pile but the adhesive you will have to pay for.
If you don't live near an inflatable manufacturer to obtain the adhesive you might be able to get it from a manufacturer and repairer of marquees because they use the same product.
 
 
Richard
Tear-Away Leisure.
 
 
9) BRAND NEW SAFETY MATS FOR SALE
 
NEW SAFETY MATS.
 
SIZES ARE APPROX  8 FT X 3 FT X 2" THICK
 
ALL SAFETY MATS ARE HEAT SEALED AND HAVE SMALL AIR HOLES AT ONE END FOR EASY ROLL UP AND STORAGE.
 
SAFETY MATS ARE MADE FROM HIGH DENSITY FLAME RETARDANT FOAM AND ARE IN ACCORDANCE WITH BS585 PART 2 SAFETY REGULATIONS.
 
PRICES ARE £50.00 EACH+P+P OR £450.00 FOR 10
 
PLEASE CONTACT CLAIR 01702 615260  ESSEX.
 
Clair@mgminflatables.fsnet.co.uk
 
 
10)  CAN YOU HELP
 
I have recently purchased a bucking bronco machine which has a computer chip fault the seller told me it was repairable, do you know of anyone who repairs these machines?
secondly could you tell me what licences or safety certificates I need to obtain to hire out these types of machine as well as foam cannons etc
I hope you can help as I've hit a bed end!!
yours
jo
fox fun factory
If anyone knows the answer to this - please can they email me at mark.jerram@ntlworld.com 
 
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Can you Help?
I have a question as a still rather new hirer, I have been checking over & cleaning my castles today after a busy weekend. To find three patches of scribble in biro/ballpoint pen on a castle & I cant seem to get it off !! Do you or any members have any suggestions ?? 
Many thanks Richard Stolton. Alpha entertainments. Sheffield.
If anyone knows the answer to this - please can they email me at mark.jerram@ntlworld.com  and I will pass it on -Thanks.....
 
 
Can you help or advise
 
I am looking for a small marquee, approx 3m x 6m. It is for my own use, but I don't want one of those cheap flimsy looking ones sold by places like Homebase.
 
Ideally, it will have substantial steel polework and thick pe or pvc roof and detachable sides.
 
Any ideas where I can get one please?
 
you can reply here or mail me with ( clean ) suggestions to enquiries@bouncingbeesballoons.com
 
many thanks
 
Allan
 
Prior to this newsletter going to press, a reply came back..............
 
 
Hiya Bounceup,
 
try http://www.garden-marquees.co.uk/mini.html they sell a lightweight garden marquee 20' x 10' for £129.00
 
or a heavy duty version, same size for £239.00, http://www.garden-marquees.co.uk/sizes.html plus many other big sizes in heavy duty.
 
Hope this helps.
Tracey
 
 
 
Can you help?
 
Dear Mark
 
I hope you are able to help.
 
I am looking to hire out a bouncy castle for adults in Cumbria in August this year.  As of yet all the websites that I have come across do not reach as far north as Cumbria.  Do you know of any companies that I may contact? Alternatively you can pass my details to the companies.
 
My phone number is 07909 991256.
 
Many thanks in advance for your help.
 
 
11) Stolen Equipment
 
Yesterday, a BIHA member (Alan Plummer of Apex Leisure in Reading, Berkshire) had some equipment stolen from his warehouse.
 
Four Quad Bikes. (Suzuki LT50's)
One Quad runner (I2&3).
One brand new 5.5kv generator
Five  1.5 kw Fans
Twenty 100ft Extension cables.
 
 If you come across any of this equipment  or are offered it cheaply, please could you contact Alan Plummer on 
01189 692 2700.
 
A reward is being offered for any information which results in  the recovery of this equipment.
 
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I have also just received an email from a non-member, who has recently had his entire business stock stolen.
 
All my goods and trailer were recently stolen from friends lock up yard in Huddersfield West Yorkshire
These consisted of :-
A twin wheeled trailer Indispension with drop down tailgate (overall size approx 10ft length) in white. Full standing height
4 * Red/Yellow Cub Karts approx 1.5 mtr in length and battery operated.
4 * battery chargers
8 * Batteries (These were flat and would require replacements)
One Honda generator
One airblower.
One track with central island with a phone number on 01484 304100 across the top of the track in large letters.
Several sand bags, fencing and bunting.
Wonder if you could post this on your web site for an unfortunate ex trader who has lost it all. (As no insurance was running for the business to cover theft at that time)
To rub salt in my wounds the business had been for sale for some time (unadvertised)and 5 days later I received a serious offer for them!! (FROM A FRIEND).
Very much appreciate any help from BIHA members.
Yours sincerely
Dale Blagbrough Ex Cub Karts
Home 01484 320561
Work 01484 450936
Mobile 07765 890152
 
12)  BIHA members are entitled to a low-cost website from Act Dynamic (Prices start at just £10 per year).
All BIHA members are entitled to have a web page from just £10 per year from Act Dynamic.  That is all you pay!  You do not get a domain name but you can put it on your business card as an extension of the Bouncy Castle Directory BCD. (please see http://www.bouncy-castle-directory.co.uk/ )  You can even create your own page and Act Dynamic will upload it into your space for you.   The page can contain up to 10 pictures.  £10 is all you pay each year and your page will be easily accessible to search engines etc through the BCD which we believe is the biggest bouncy castle directory in the world.
 
If you want a website, and your own unique domain domain name then Act Dynamic can beat any price that is currently offered by any other website design company. Their email address is act.dynamic@ntlworld.com   (Please mention that you are a BIHA member).    For a couple of examples of their work please visit http://www.airsledge.com/sas/   and also     http://www.garden-gems.com/index.shtml  Act Dynamic also designed http://www.biha.org.uk/ 
 
   
 
13)  Summing up.
 
Thank you for reading this newsletter no. 22.  I hope you found it interesting.  If you would like to add anything to the next newsletter - please email me at mark.jerram@ntlworld.com   e.g. second-hand inflatables for sale or wanted to purchase, any hints and tips you would like to share with other members,  and also your feedback on the BIHA having two funds to benefit members i.e. a fighting fund and an excess fund.  I would also be interested in comments from members in relation to the possibility of the BIHA running a mini-lottery or prize draw each month, for the benefit of our industry.
 
 
Prepared by Mark Jerram
 
BIHA Founder
 
http://www.biha.org.uk/