The BIHA (British Inflatable Hirers Alliance) provides this website and various Facebook Groups and www.BouncyCastleOwner.com as a service to inflatable hire companies to enable them to get ongoing help and support in their business, make new contacts and get more customers etc. The directory and its contents are offered in good faith. Reasonable efforts have been made to ensure the accuracy of the information and the BIHA does not accept responsibility for any errors or omissions in the details listed. Classified entries by inflatable hire companies do not imply any form of recognition, recommendation or guarantee of the company or the products and services provided. Customers and other end-users are advised to do their due diligence and check any information offered in the profile to their own satisfaction before relying upon it.

Any agreement or contract made between members and their customers is at both party’s own risk and liability. BIHA members have agreed to work to our code of ethics, however it is the customer’s responsibility to ensure you are satisfied with any member you select and any agreement is strictly between you and them. However, We do offer a mediation service on issues concerned with safety standards, reliability, and general behaviour.

In the extremely unlikely event that the situation is more serious, then you should seek legal advice from a solicitor.

If you have such a complaint then you should put this in writing to:

First Floor
130 Moordale Ave
RG42 1TH

What will happen next?

We will investigate your complaint
We will respond to your complaint within 14 working days and try and resolve the problem.
At this stage, if you are still not satisfied, you should contact us again and the case will be assessed independently to review the decision.


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